Monday, March 7, 2011

For the Record / Our Complaint

June 6, 2010

George J. Jubic
118 River Rd.
Johnsonville, NY 12094

Re: CitiMortgage Run-Around
“Investor Loan” # 5001214664

United States Treasury Department
Office of Financial Stability
1500 Pennsylvania Av. NW
Washington, DC 20220

Dear Sir or Madam;

I am writing once again to complain about our problems with CitiMortage. Last September I “successfully completed” my loan modification probationary period, and was told by their loss mitigation department (Mrs. Liz Cory) that everything was set to finalize our plan…this was in November of 2009. Ever since that date, I have been making my monthly payment according to the plan,… and have been waiting for CitiMortgage to complete the paperwork to finally finalize my plan.

On or about the week of May 20-24th, 2010, I did get a call from Liz Cory from CitiMortage informing me that I would have to send more paperwork to finalize the plan. They wanted updated copies of my financial documents, such as two months worth of my last paycheck stubs and my IRS forms.

On May 25th I did fax them over (see cover sheet attached as poof of same) to Liz Cory of CitiMortage. However, when I called her today to check up on the status of my case, she informed me that she did not receive the faxes I sent and she asked me to send them again. This is not the first time CitiMortgage has claimed to lose the papers I have sent.

I informed her at this time that I would not be sending any more documents as I have been told numerous times that I did not need to send anymore. I told her I was tired of jumping through every hoop they asked of me with still no sign of finalization of the plan in sight. I also informed them that I would not be sending anymore “good faith” payments according to their supposed “plan” until which time I have some tangible evidence that they are in fact, committed to helping me keep my home and until which time I receive the finalized plan. In view of the fact that they are not showing good faith in finalizing the plan, I told them that they should either commence a foreclosure proceeding (advising them that I would fight it out in court with them) or finalize the plan.

I am writing to make you aware of the difficulties homeowners are facing when big banks such as these are granted free-rein on their discretionary powers and left to their own devices in the working out of any loan modification plans. It is my hope that the government will somehow mandate that these banks do everything within their power to work with the homeowners and NOT put stumbling blocks in their way.

Yours, etc.

George J. Jubic, Owner / Occupier


Barney Frank, Chairman
Financial Services Committee
2129 Rayburn Bldg.
Washington, DC 20515

CC: CitiMortgage
Loss Mitigation Dept.
1000 Technology Dr. MS 420
O’Fallon, MO 63368


  1. I work for Citi and we will look into this experience. Since it was originally dated June, I would expect it has been cared for, but this is not the experience we would want to see a Customer go through.

    Thank you for bringing this to our attention

    Frank Eliason

  2. Actually Frank, no. Nothing has been resolved. But a complaint was filed with the NYS Comptroller of Currency on 10/21/10 (Confirmation Ref. # 70290EA2010, OMB Control # 1557-0232 - Case# 01327786) and is STILL pending.
    I hear all the state AG's are meeting to figure out what to do with underwater mortgage holders.
    I just think that it is a shame that the banks wont work with people that are ABLE to make the payments. Seems like they would rather just foreclose.
    The best $hiti could do for us, they say, is to offer us a short sale and even offered to give us (up to) $17,000 to help with relocation fees. What I wanna know is, if they are willing to take a loss on a short sale and even give us money to boot,...why wouldnt they (instead) just reduce the principal for us and KEEP the $17,000, OR apply it to our arrears??????