Monday, May 18, 2009

ShitiMortgage, You are a Pud

May 7th, 2008 · 34 Comments

And now, for something completely different…a post that has nothing to do with MyInternetBusiness or earning money online! I thought that I would write a bit about the predatory lending practices that I have been subjected to on the part of the ever-popular financial giant known as ‘CitiMortgage’.

This sordid tale concerns my second house down in Florida…I had a mortgage on the house with ABN AMRO, a very personable and friendly mortgage company that serviced the loan properly. This was a 4.8% interest-only loan. Well, ABN AMRO ended up selling the loan to CitiMortgage, who moved in like a vulture with its beady eyes fixed upon a man dying of thirst in the desert.

CitiMortgage’s first attack began, like with most of their victims that I have read about, on the Escrow account. They claimed that since taxes had increased, they needed to ratchet up the monthly escrow payment to a whopping $750 per month! Let’s see…that would be $9000 per year to cover taxes and insurance, which were approximately $3000 and $2000, respectively. So where does the other $4000 go, and why does it have to leave my pocket?

That $4000 was fairly important to me, so I decided to stop paying my taxes and insurance through escrow, and start paying it directly. So I called up the escrow department, and after being transferred around through several confused employees, I eventually got in touch with someone who said they would send me some paper work to delete the escrow account. Ok, I filled out the paperwork and sent it back. I brought the escrow account to a positive balance, and fulfilled all the criteria for them to delete it.

Got back on the phone with the escrow department, to learn, ‘Ok, we can do that, but there is a $350 processing fee to delete the escrow account’. WTF, they wanted to charge me $350 just so that they would stop ripping me off? Well, the escrow account had over $350 anyway, and after arguing a while I decided fine, they are going to take it out of whatever they would refund me from the escrow account. So I agreed, and the CitiMortgage rep was happy, and said everything would be processed in the next week or two.

Glad to no longer be paying $750 per month for escrow, I sent off the next mortgage payment, only to receive a phone call claiming that my payment was overdue…the escrow AND the mortgage portion! WTF redux! After receiving several more harassing phone calls, I discovered that they had taken the check I had just sent them and somehow applied it to the PRINCIPAL of the loan, when the memo on the check was clearly marked ‘Apply to Interest!’

CitiMortgage did this for the next two months too, and the flow of threatening letters and annoying, ignorant collections flunkies was ceaseless. I explained the situation numerous times to the various rude and useless employees, and their solution was always to demand more money or transfer me to someone else…who I then had to explain things to again!

It’s like, ‘How freaking hard is this? Take the payments you applied to principal, apply them to interest instead, and stop sending bills for escrow, and we are all settled!’

It is fairly clear to me that CitiMortgage is trying might and main to force me out of ownership of that house…and for what?? Are they so desperate to own yet another piece of unsaleable property in Florida, as well as to face my legal wrath when I bring this to court and every agency that I can file complaints with? I have read dozens and dozens of similar stories…what the devil is wrong with this bank, and why are they allowed to operate like this?

They picked the wrong person to work over with the CitiMortgage Scam tactics.

Rob Hunter
Passport to Wealth, my online business

Tags: Rob Hunter · citimortgage · citimortgage escrowe · citimortgage scam · real estate

34 responses so far ↓
1 Warren R // May 29, 2008 at 7:10 pm

Hi Rob,

My situation is also exactly same. I have been trying to delete the Escrow account for more than 6 months now. Every time when I talk to a customer service rep they tell me that they are going to send me the necessary papers to delete the Escrow account but I never received those papers. Please keep me informed…

2 RobHunter // May 29, 2008 at 9:10 pm

Hi Warren,
Sorry to hear you are going through the same BS that I’ve been dealing with. Here’s the latest development: after talking with dozens of useless flunkies who just transferred me around, and unresponsive supervisors who magically disappeared after promising to look into the situation, I did some research and found what I believe is the answer to the problem.
The CitiMortgage ‘Executive Unit’ in O’Fallen, Missourri can resolve cases like this, IF you can find them. I tracked them down today, actually, and began speaking with a woman named Mary, who seemed to understand the situation and proposed a solution that would work for me.
I’m going to be speaking with her again tomorrow and hopefully they’ll delete the escrow account like they were freakin’ supposed to, and re-apply the principal to interest to bring my account current.
I suggest you get in touch with the Executive Unit before things go too far with your situation. Here is their contact info:

CitiMortgage Executive Unit
1000 Technology Drive
O’Fallen, MO 63368-2240

phone #: 1-636-261-7200 or 1-800-695-0384

I’ll be blogging tomorrow or the next day about how it goes…so feel free to check back, or subscribe to my blog by going to

You can add that to your MyYahoo, or iGoogle, or whatever your home page is.

I’ll also send this to you by email!


Rob Hunter
3 melissa Swafford // Jun 15, 2008 at 11:02 pm

They have done the same similiar thing to my mortgage loan. I have been on those long hold calls and numerous explain. I think it is their tactic to just make you mad enough so you will just give up on whatever you need at the time. I was with abn also they were nothing like this company. They have told me it would be a 200.00 charge to stop my escrow too. I hear that some mortgage companies don’t even allow you to cancel. I think the escrow should be explained better in your closing.
4 RobHunter // Jun 16, 2008 at 10:23 am

Hi Melissa,
Ok, what you need to do is call up the CitiMortgage Executive Unit and ask for Mary. I left their contact info in a comment above.
Mary is GREAT…she understood the problem at once, fixed my account so that it was made current, and deleted the escrow account within 7 days of me first contacting her.
Don’t waste your time with the cronies and legions of incompetent henchmen that CitiMortage employs. Go directly to the executive unit and they will make it good.

Best of luck,

Rob Hunter
5 Jackal // Aug 26, 2008 at 12:30 pm

Thanks for the info man, I’m in the same boat exactly…from ABN to CitiCrap. FYI, the 1-800 number gets you a certified rag head…stick with the 636 #.
6 Sean // Sep 11, 2008 at 6:04 pm

I have had my Citimorgage account for a couple of years and yes I have had the same issues with the rate hikes on “taxes”. I called the local tax office and they say the amout they get is around half what Citi claims to be paying out in taxes. I have sent several faxes to Citi with NO response. I wish everyone that has this issue would call the local news stations and show the rest of the public what kind of crap they are pulling. I too had my original mortgage bought out by Citi and the tax problem came up within a couple of months after they took over the loan. Will the BBB help in this issue? I don’t have the money to have my payment raised two time a year.

Any suggestions to help me out of the Citimortgage grip.

7 RobHunter // Sep 12, 2008 at 7:34 am

Hey Sean, thanks for visiting, sorry to hear about the crap you are going through. The BBB won’t help you…not much they can do here.

The trick that let me resolve my problems with CitiMortgage, was to get in touch with the right person. As it happens, CitiMortgage has ONE nice, helpful, and compentent employee who genuinely cares about fixing your account.

Her name is Mary, she is a saint, and her number is 636-261-7200. If you call her and politely explain your situation, and the resolution you want (delete your escrowe account), I’m sure she will help you.

8 John // Sep 17, 2008 at 4:56 pm

Thanks for the great info. Just curiuous were you able to get the Escrow Account Delete fee waived as well when you got your Escrow Account removed?
9 RobHunter // Sep 17, 2008 at 9:24 pm

Hi John, yes, they did agree to wave the Escrow Account deletion fee, as an apology for the countless hours of my time wasted, the harrassing phone calls and letters, etc.

I can’t promise that they’ll do the same for anyone else, but at least the solution I’ve presented above should let you resolve the problems you are having with CitiMortgage.


10 Holly // Sep 30, 2008 at 7:53 pm

My husband and I have had the same problem also. We were with ABN AMRO (great company and very friendly) and unfortunatley, Citimortgage also took over our loan last year.

My husband and I have sent countless faxes and have spent countless hours on the phone with Citimortgage. And I have spent countless hours up at night worrying about how we were going to make this new house payment they said we owed.

First, Citimortgage over paid the county $2000.00 for our 2007 taxes. After receiving an absolutely sickening bill from them stating we owed them 10,000 for a shortage and they wanted to double, yes double, our house payment to some ridicious amount. We sent several faxes showing our significantly lower tax rate which after two months, they were still trying to say we owed them. So, I finally received a phone call today stating that they adjusted our taxes to the correct amount and they would collect the overpayment from the county. So they proceed to tell me that they wanted to escrow 15, 393.00 in taxes a year. I told the lady that that was 5616.00 more than we owed in taxes a year and she told me they had to have a cushion by federal law. I told her that we would lose our house if we had to pay that much more in escrow a month and I wanted immediately to stop escrowing through them and pay the county directly, which by the way we would earn interest on and the interest we earned would go towards our taxes. So, this is where we are in this physcially sicken process.

This is only half of the terrible ordeal we have been through with them. I will keep the phone number and address you posted above and was so relieved that I found your article. Something has to be done. With the economy the way it is today and they was to escrow an EXTRA 5616.00 of my money so they can earn interest off of it.

Thank you and I’ll keep you updated.

11 RobHunter // Oct 1, 2008 at 7:47 am

Wow Holly, that is just awful. It’s escrowe scams like these that made me decide to start paying my taxes and insurance directly, without the ‘cushion’ that is allegedly required.

It doesn’t make any sense how they can get away with doing what they did to you, but I hope the solution I presented here with the Executive Unit solves your problems like it did mine.

12 Holly // Oct 1, 2008 at 6:26 pm

Thanks Rob, I faxed a letter today stating that we wanted to waive our escrow and if I don’t hear something in the next week, I’ll make a follow up phone call. Sounds like its going to be a long process though. My sister and I did a little research and according to the RESPCA (Real Estate Settlement Procedures Act), section 10, the lady from Citimortgage was telling me that by law they had to have 5616.00 held which is absolutely incorrect.

Just like you, we sent the new payment amount in last month telling them where we would like the funds distributed on the payment stub and
we got harrassing phone calls until I was able to reach someone explaining that our tax rate had changed and they were excrowing way too much,
still have not settled that situation.

I’ll follow up once I get through this process. Thanks again.

13 Joe // Oct 28, 2008 at 1:05 pm

I’m also having issues deleting my escrow with Citimortgage!! Has anyone heard of this:

They say I do not meet the following requirement:

” The Percentage of outstanding loan balance is 75% or less of the original loan balance*.”

I have been trying to delete my escrow for 3 months! Everytime I talk to somone on the phone, they say I meet all the requirements including the LTV. Loan to Value. So why is it I keep getting letters bascially saying I do not meet LTO(original loan balance) WTF! My mortgage broker has never heard of this in his lifetime.

Anyone else have this problem??? I’m wondering if I call that (636) number if they can help me.
14 RobHunter // Oct 28, 2008 at 1:58 pm

Howdy Joe,
My question would be something to the extent of, ‘WTF does the relationship of my loan balance to my original loan amount have to do with the fact that I want to start paying my taxes and insurance directly, and don’t want to play your escrowe scam games anymore?”

Yes, your best bet is to call that 636 number…this blog is making so much work for the very nice lady at that office, LOL, but hey, if it is helping all of you resolve your CitiMortgage problems, then I think it’s a valuable service.

I never cease to be amazed at just how many people are going through this same or similar escrowe scam ordeal.

Please post again to update me on how it goes after you talk to the Executive Unit.

Good luck,

15 Joe // Oct 28, 2008 at 3:40 pm

ROB! Awesome! I tried to ask for Mary but she was on the phone. It was funny, she was curious who referred her to me. She said they have had many people call asking for her. I just said a friend of mine. She then said she will be able to help me since she works in the same department.

Anyways, I guess ILLINOIS has this in there list of requirements, that they go by 75% of the Original Loan Amount, but she said we are the ones who can override the system. She looked up my account said everything looks fine, I have no problems closing this escrow and she understands that I would rather have the money in an interest bearing account. She said as of today, its CLOSED! Already emailed me a confirming letter that the account is closed, and a letter to sign, and I have since signed it and sent back to her. WOW, that was easy! Very nice people there.

Thanks again!!!
16 starryeyes // Oct 28, 2008 at 10:26 pm

Hello all,

I’m actually a citimortgage employee int he collections department and I feel really ashamed. I can tell you that the company takes on too much and there is never any real proper training! Right now we in collections are pretty much having to do everything by taking one inbound call after another and we have no idea about so many of the problems that are going on. Rob, I’m going to go ahead and take down the number that you provided and see if I can’t give it out to people just in case I get a customer having the same sort of issue.

I am not giving out my information of course for fear of losing my job, but maybe I can continue to keep researching on the net to see what and how I can give out proper help to the customers as it is so hard to get it at work itself. They make it very hard for the employees to do their jobs, we have to ask several annoying questions over and over and we have to solicit payments (now we have to solicit what you call a recurring payment) and if we don’t do it exactly right we can get into trouble…it’s stressful. This is not exactly what I wanted to do with my life, I wanted to be a poet! But I also don’t like big business or establishments so if I can find a way to go underground and do what I can to help the customers as much as possible, I will as I don’t plan on being at this place THAT much longer. I’ll keep my fingers crossed and you ugys hang in there.
17 RobHunter // Oct 29, 2008 at 1:43 pm

Rock on, Joe! Glad to hear we have another case resolved. The CitiMortgage Executive Unit is awesome! Congrats on getting that monkey off your back.

Starryeyes, thanks for posting. This is the first that we’ve heard from the employee side of the story, and I can’t say that I’m surprised! Good for you to try and help the customers in collections, and if you’ll read a bit more in my blog, you will find what I hope is a lot of good insight into entrepreneurship and the mindset for starting your own business…which would let you escape the iron grip of CitiMortgage!
18 starryeyes // Nov 1, 2008 at 1:52 pm

Thanks Rob, I’ll give it a try and is it alright to take liberty to use this blog to ask questions in case I have them? I have to asmit I amnot good when it comes to understanding business concepts.

We had quite a time yesterday at work because we are taking all inbound calls and every time we try to transfer people to the right department there is either a long wait or they end up back to the collections department! This compmany really needs to get with it! No matter what numbers we give it does not seem to help the customers and they keep handing out papers with updated numbers, but when we dial them they don’t work! WTF???
19 RobHunter // Nov 3, 2008 at 10:24 am

Good morning Starryeyes,

Yes, feel free to post on my blog to ask any questions you want. I’m usually pretty good at checking the blog and answering questions.

Basically everyone who starts their own online business is brand new to it, but thankfully there are a lot of resources out there for learning how, including the mentoring team that I have the honor of being a leader of.

It really makes the day job SOO much more fun when you reach the point that you don’t actually NEED it anymore…bye bye stress and pressure!

Have a good one,


PS Wow…that call center sounds like a nightmare for customers and employees alike!
20 Sarah // Nov 4, 2008 at 4:05 pm

Thank you so much for posting that 636 number!! My husband lost it yesterday trying to get to someone who even could speak English properly let alone give him the info he needed.

CitiMortgage put an account on my husbands credit report saying he had a mortgage loan from them in 2002!! He’s never had a mortgage. We were going to get a home ourselves and it popped up on his credit report squahing our chances of pre-qualifing, but luckily KIM at the 636 number is really helping out and looks like we will get this squared away quickly.

Once again THANKS for the number!!!
21 mike // Nov 5, 2008 at 10:09 pm

Do you know if this executive line will help with insurance claims? I’ve been trying to get funds back for two months to get work done on my home.
22 RobHunter // Nov 6, 2008 at 9:24 am

You are very welcome, Sarah, and I am glad that the 636 executive unit was able to help you.

Mike, I don’t know that insurance claims are the kind of thing that they handle, but the 636 crew may be able to point you in the right direction.

Good luck!

23 Boyce // Nov 15, 2008 at 1:52 am

Rob thanks I just got the shock of Citimorgage escrow. My escrow has dubbled !! I am shocked I will be calling the # and changing back to direct payment this is crazy no wonder so many people have lost there homes in this country and our economey is such a mess! Boyce
24 Boyce // Nov 17, 2008 at 10:56 pm

Well called the 636 # and did not get any help at all called a number that the lady gave me and talked to three different people who said I met all but one out of seven things to be deleted from there escrow acount and was that I had not reach the 25% equity in my house I was at 23% and if I was to by that 2 % that amounted to $5000 I would be deleted and able to pay my own taxes and insurance . I went round and round with these people and they would not let me take over my own bills that is Insurance and Taxes on my own property I am purchasing to own! I have never been treated like this Citimorgage customer service reps would not give in I told them I would have to sell my house If can not afford to pay them almost $3000 dollars more a year that what I’m paying now so they can pay my bills and they also wanted a fee if I was given the chance by them to stop the escrow and that amount would be $443.00 Tell me wtf is going on I asked them did they want all these people to lose there homes because That is what is going to happen to me and my family and they did not care one bitt! Boyce
25 marge // Dec 4, 2008 at 9:35 am

my son has had the same problem as you Rob . All they do is give him the run around They dont help people They got there bail out they dont care WE all need to do somthing about them people are loosing there homes that payed on time and had good credit My son will lose his home if he cant get help
26 tim // Feb 6, 2009 at 4:13 pm

Rob, you are lucky as hell to have gotten away without them destroying your credit!

Our story tops even this, we were never late and had these scum bags file 3 fraudulent foreclosure actions against our home!

Rob, please email and I will share our second amended complaint with you for future blogs as you simply are not going to believe we were prepaid almost by a year when they filed their last fraudulent foreclosure action!

What makes us so sick is our dam gov. giving them bailout money so they can continue to fight us legally!

Our lawyer simply could not believe we were never late until he inspected all of our payments, canceled checks and check registers! Thankfully too, we always mailed everything to these scum bags by cert. return receipt!

These are not errors but calculated moves to destroy your credit as they did ours and then hold you captive hostage! I plan to nail those things right to the dam wall though as they have screwed over the wrong person and we are not going to stop until we own Citi, Lehman, Wells Fargo and Aurora Loans as all are low life scum who regularly file fraudulent foreclosure actions when no default exist!

God bless and all take care, tim
27 tim // Feb 6, 2009 at 4:35 pm

marge, email us, we have avery good lawyer who is suing the beans out of those scum! Anyone else in the need of the same, do the same!
28 anon // Feb 10, 2009 at 10:29 pm

Rob, you certainly are correct. After 1 1/2 months of no satisfaction with their customer reps, called Citi Group headquaters in New York. We were eventually transfered to a Mary at The Executive Response Unit. Supposedly, on her desk at that very moment, was our case which was resolved in our favor. The CitiMortgaage reps (and supervisors) had told us that they did not take incomming calls (not true). Guess it did not hurt to fax/mail the state attorney general, the OCC (Office of the comptroler of Currancy ) and various news organizations. I agree, their customer service takes too long.
29 Gina // Feb 18, 2009 at 3:50 pm

I found this webpage after searching for a number to contact the Citimortgage tax department - thank goodness I stumbled on this page.

In December, I received my account statement and 1098, showing a breakdown of my property taxes paid from my escrow account. My county tax was correct, school tax as well, but the utility tax paid out of my escrow account was 4X the amount it should have been. My utility district tax was $813.00, confirmed by my tax district, yet, Citimortgage took over $3400.00 about of my account for this tax???? I thought it was a simple clerical error. I called the only number I could find - the customer service number. I had send a fax to the tax department with an explination and a copy of my tax bill, which I did. I was told by customer service that once my fax was received, it was take 2-weeks to research and resolve the error. In 2-weeks time, I called customer service and was told that my research request had been closed because no error was found. Uh, NO - big error! I also had a letter from the utility tax district showing that they recieved payment in the proper amount, none over. I asked for Citimortgage to supply a copy of my utility tax bill. I was not happy and ended up being put on hold for 45-minutes after asking for a supervisor. I called back and got connected to an “account specialist” who said she’d open a request for refund and another research request. Again - nothing but a letter stating it would take an addtional 21-days to research my account, oh, and a statement saying I owe an addtional $500.00 on my monthly bill - not to mention that my 1098 was incorret! So I called back and asked to have this turned around sooner - no way am I paying more when I’m already waiting on a refund! I was told it would take an another 7-days (from that day) to look into my request and I would get another letter….I keep getting damn letters saying more time when it’s a cut and dry case. It take 2-seconds to look up my damn tax bill and see it was a mistake. I don’t know where they applied my money, but that’s not my concern, I need my money back into my escrow account! I am completely sickend by reading all the complaints against Citimortgage and I dreed how long it will take to get my money back. I can’t afford to have my credit tarnished but I can’t affored to have to pay an addtional $500.00 a month. Horrible customer service! HORRIBLE!!! Does anyone know where I can submit a formal complaint?
30 Kathryn // Mar 3, 2009 at 10:43 pm

Wow, add me to the list of people who is having a hell of a time with Citimortgage right now. I will be overnighting a complaint letter to the Executive Unit tomorrow. Thanks everyone for the information. I have also reported them to the OTS and urge everyone else to do the same.
31 Jeannie // Mar 25, 2009 at 11:40 am


Hi, I’m new, and visted you site a few month’s ago, and I just wanted to let you know that I utilized the number for Mary, and she ended up transfering me, but she was very curious about how I got her number and that that they keep getting phone calls for some odd reason in her office and they don’t know where the number is coming from. Thanks so much for listing this info on your site. I had a hell of a time trying to straighten out my escrow with customer service. I basically had the same situation as Gina above.

What really made me furious was the fact that when Mary transferred me, I went over the information with the gentlemen she transferred me to and I asked him if he can see all the notes from when I have called in time over time, and he read me the last note that their tax office wrote that said that the tax office had contacted my school district office to try and have my extra escrow money returned and the school would not be able to refund the money until March or April, and that they could not do anything until that time. Well, unfortunatly for him, I work for the district business office, and told him that no one had ever contacted the office and that we DO NOT have any additional money that should be refunded for my school taxes.

I also have a letter from my tax collector stating that my taxes are paid in full, and there is no additional money that was deposited by her. He told me that they have a third-party tax company providing the service for Citi-Mortgage. Well after I flew off the handle after months of trying to get this taken care of and told him the company was flat out lying and that I was going to write the Attorney General’s office and the PA Banking ??? (I don’t have the correct name here with me), he put in another one of those so-called “claims”. I received a letter approx 10 days later stating that the school has refunded the money back to my escrow account, (A COMPLETE LIE!). I did apoligize to the poor guy at the end, that he had to work for such a company, but if anyone needs info for a suit of their own, I would gladly provide the information I have for you to help.

My next step now is to stop my escrow account, but now according to everyone’s postings, I may have another whole long fight ahead.

I will let everyone know how I make out!
32 Jules // Mar 27, 2009 at 12:47 pm

Wow, this is amazing to hear so many similar stories. But, I can beleive it, no big surprise here. My story is a bit different and was wondering if anyone else is going through the same or knows who I should contact. My husband and I have always paid our mortgage on time. Of course Citimortgage bought our mortgage from the company we took it out with originally. Well back in June 2008 my husband retired with a disability. In Feb. 2008 the company I worked for closed down, so I was out of work. My husband received his pension but had to wait 6 months for disability payments. So we were living on half our salary and still made all our payments on time. We depleted our savings and his 457 plan. He just started getting his disability for 3 months and we are just trying to get caught up and on Citimortgage statements they always have their friendly little ways of telling you to call them to help find a workable solution to help you make payments. HUH!!!! So not true. They took all our info to file for just a 2 month mortgage extension, that is all so we can catch up, not like they are giving us anything, we are still paying in the end, they tell us to call back in 2 weeks, we did and they said it was declined because a payment was not made in 30 days and we would have to make a payment in order to get the extension..WHAT!!! that is the reason we filed for the extension because we didnt have the money. And the girl who faxed us the extension agreement never mentioned that we have to pay a payment first we could have worked it out if we knew 2 weeks earlier instead we decided heating our home and buying groceries was more important. When we pushed harder someome else said to send in a hardship letter and income proof and she will bring it to her supervisor and call us back in 1-2 days. Well still waiting and when trying to call her we dealt with rude people who claimed we were given wrong information and then lied in the notes saying we told them the wrong thing. They keep puttting balme on the customers. There is more but I could go on forever…I don’t understand why Citimortgage doesn’t teach there employee’s to treat their customer’s with more compasion, without us they would be out of work!!!! If anyone has any advice or a phone #, address please let me know…Thanks and good luck to us all!!!!
33 Shuper5 // Apr 28, 2009 at 3:57 pm

Wow!I can not believe I found this site!Citimortgage are the BIGGEST CROOKS OF ALL!!!!!!!Been in my house since 2002!They have missapplied funds,escrow fraud,and Respa issue on my account!I’m getting no where at all!
They started Foreclosure proceedings!They stop taking payments from us back in August2008 because they have NO ACCOUNTING SKILLS AT ALL!I need help,I called that number and talked to a Kim.Very polite and said she would look into this but I have very little hope because they are really screwing us!WE are here in Ohio,we are a fixed rate FHA mortgage,no secondary!Citimortgage has never given us credit for anypayments at all!
On our credit it says closed account,very stressed out,I have 3 beautiful girls,husband works hard everyday.We are able to make house payments but for some reason they want our home!ANY ADVICE OR SOMEONE TO GET A HOLD OF HIGHER TO HOLD THEM ACCOUNTABLE??????
34 Shuper5 // Apr 29, 2009 at 7:36 pm

Call Citimortgage and they said they would get a hold of me in at least 4DAYS about this problem!
This is crazy any advice??

35 Christine A. Jubic // May 18, 2009 at 3:25 pm

Several years ago, Citibank bought our mortage from a local bank. Our interest rate with Citi is 8 3/4 % and I have been trying to get them to lower it but they tell me (now get this) that since our household annual income is $35,000, …that there is NOTHING they can do for us because “we make too much?” “Alysa,” the “customer service” rep determined that since we can “well afford” to make the payments “as they are,”…she advised us to “just keep making them.”
I am wondering what does our income have to do with interest rates? Duh.
Anyways, I have decided not to blow my top with them, but to keep eeking away at trying to find a way to get our interest rates lowered, and of course, to build “Shiti-Group” their very own website blog. Hope to see you all there sharing your own ShitiGroup horror stories!

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